Help Desk TECHNICIAN APPRENTICESHIP

Are you looking to launch a career as a Help Desk Technician? Our apprenticeship program in partnership with Franklin Apprenticeships  may be right for you.  The best part is that you earn as you learn at no cost to you! The value of this program is $12,500.

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THE PROGRAM ALLOWS YOU:

  • To cultivate in-demand skills in the rapidly growing and evolving Digital/IT career sector.
  • To earn competitive wages – followed by wage increases based on learning achievements – from the day you begin.
  • To gain an industry-recognized certification that is portable and stackable, allowing you to build on a rock solid foundation as you advance.
  • To learn on the job from experienced peers, mentors, managers, and educators at no cost.

YOU ARE A GOOD FIT IF YOU ARE LOOKING TO:

  • Cultivate in-demand skills in the rapidly growing and evolving tech/IT sector
  • Earn competitive wages and start a career with real growth potential
  • Gain industry-recognized certifications
  • Learn on the job from experienced mentors, managers, and subject matter specialists

HOW THE PROGRAM WORKS?

  • How do I apply? Click Here.
  • How long should the program take me to complete? The complete program is 80 -110 hours of training. The paid apprenticeship that follows is 12 months.
  • Can I be successful? 94% of Franklin Apprentices stay with their employers after graduation.
  • What does the job market look like? The demand for help desk professionals across the United States has increased by 38% over the past ten years.

PROGRAM Requirements:

  • The desire to operate in a dynamic, growing, multi-project environment
  • The skills to communicate effectively
  • The ability to work individually or in a team environment
  • The personality to problem-solve while building relationships
  • High school diploma or equivalent
  • 18 years or older
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WHAT ARE THE STEPS?

  1. Pretesting: We will identify candidates for the Employability Program. The Akron Urban League will administer a short online career assessment and Franklin will administer a MIG (My Inner Genius) assessment, measuring your aptitude for technology. Expect to dedicate one hour to this portion.
  2. Phase 1: Career Readiness Training is 30 – 40 hours of professional development curriculum from Franklin and Akron Urban League. This is both remote and classroom learning.
  3. Phase 2: Pre-Apprenticeship – Candidates completing Phase 1 will continue to the Technical Training. This is online, self-paced 50 – 70 hours training from Franklin. Additionally you’ll receive remote coaching and mentoring from Franklin Apprenticeships and support services from the Akron Urban League.  
  4. Phase 3: Apprenticeship – Candidates completing Phase 2 will be placed in the apprenticeship program as a Help Desk Technician. This is the job placement and the earn and learn portion. Expect to get:
  • Help Desk Technician W-2 full time employee, full benefits
  • 12+ months of on-the-job training
  • 144 hours of Help Desk curriculum 
  • Department of Labor certified  
  • Weekly sessions with a Franklin Success Coach
  • Monthly AUL and Franklin progress reviews and support
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QUESTIONS?

Contact 330-434-3101 or info@akronurbanleague.org